Customer Service Charter
Provide customers with comprehensive and detailed technical documentation for engineering projects.
Offer long-term technical consultation and application system support. For any customer inquiries, provide satisfactory responses.
Provide after-sales technical support with a 24/7 hotline service.
Establish customer feedback channels to ensure that all feedback is addressed, resolved, and communicated to users.

Technical Support Methods
Phone, fax, and email.
Phone, fax, and email.

Online System
Customers can contact our service team through online consultation. We will provide detailed responses to your inquiries as quickly as possible.
Customers can contact our service team through online consultation. We will provide detailed responses to your inquiries as quickly as possible.

Regular Training
Based on system issue trends, technical support engineers will organize targeted training sessions. This helps customers gradually enhance their technical capabilities. All customer requests will be documented and archived, with the entire issue resolution process tracked via a “Customer Issue Tracking Form” to ensure service quality.